Andrew & Shirley Joss in Toronto, On June 30th, 2009
The whole operation was seamless from start to finish and the best anyone could expect.
Thank you for your letter of June 5th and enclosures concerning our recent window installations which you arranged for us and we are indeed very pleased with the whole project and outcome.
The crew of three arrived slightly before schedule, immediately covered our broadloom with drop sheets in the appropriate areas and the removal of our 50 year old windows began. There was very little in the way of dust and each of the crew, under the direction of Jose, certainly knew their respective roles leading up to the installation of the 12 foot bow window and the 4 other regular windows. The clean up was ongoing throughout and as my wife Shirley correctly said - the whole operation was seamless from start to finish and the best anyone could expect. To sum up, we are enjoying the many benefits of such fine windows, they give the front of our house a fine makeover and we thank you and your work team for your combined efforts in providing us with a first class job.
Our delay in responding to your above communication was largely because we were enjoying an early vacation this month. Also we have been debating about having you quote on installing three new windows on the first floor, back and side of the house, and perhaps finishing the job with 4 new basement windows. Our next vacation starts at the end of July, and while we can appreciate you are likely still busy with the Federal Government continuing to advertise their benefits to undertake home improvements, perhaps you can fit us in for a visit in the next 2 or 3 weeks.
All the very best and we will look forward to hearing from you.
Andrew & Shirley Joss
Dan & Joanne in Maple, On Dec 19, 2007
"Tony and his team at Home Decor Windows and Doors did a fantastic job on my replacement front door. The new door is simply stunning and it has transformed the look of my home. Their workmanship, and installation craftsmanship are second to none. They come highly recommended from this satisfied customer. "
Sheri Mahogany Lane Dec 17, 2007
The entrance to my house is majestic!
"What a salesman! The people at Home & Decor were great! The door is fantastic. Everyone on my street is commenting on how wonderful my front door is. Thank you for the great workmanship! It is exactly what I wanted."
Hasan in North York Dec 17, 2007
Home Decor excels in all areas service and product
"I would highly recommend "Home Decor Windows and Doors" to anyone who is interested in redoing their windows and doors for an existing house or a new one. Dealing with Home Decor personnel was a pleasure from start to the end, specially with Tony De Bartolo who is excellent sales person who knows how to deal with a customer and a true professional and Jose who is a an excellent installer.
I got a number of estimates from other companies and Home Decor’s price was the best. As they say price is not everything. Material, quality, workmanship and service are more important and Home Decor excels in all these areas.
I put an order to replace all the windows, a bay window and a patio door in the house. They promised 6-7 weeks of delivery and 2-3 days to complete the work. The delivery was on time and the installation by Jose and his team was the best experience I've had for long time related to contractors of late.
I highly recommend that you go with this company if you're looking for good doors and/or windows. You will not be disappointed. "
Pete in Aurora Dec 05, 2007
The envy of the neighbourhood!
"What a difference quality and exceptional workmanship make!! A great experience from the first call to the last day of installation. Tony, not only are you lucky to have guys like Jose and his partner working for you, your product and customer care are to be commended.
The windows were installed quickly and professionally both inside and out with NO MESS left behind! The new front door is the talk of the neighbourhood...it's amazing what a difference it makes to the look and feel (good bye drafts) of the house.
Thanks for a job well done it was a pleasure working with you and your team! Good customer service is alive and well at Home Decor. Pete & Sue in Aurora "
Tony D in Puslinch Oct 24, 2007
Service and Expertise
"Very pleasant to deal with. Very knowledgeable, the product is as stated....great...and everyone that came to the job site was a pleasure to deal with. Any outstanding service items were immediately attended to.
I would definitely do business with Tony, Carol and all the crew again anytime, and have already referred Home Decor to others. Good luck and thanks."
Jim K & Tony S Beaches/Ashbridges Bay Sep 12, 2007
New Windows and Door
"Well guys you did an excellent job we keep getting compliments on the windows and especially the door people stop and stare at the house constantly. The final product actually exceeded our expectations .I would recommend you to anyone who is interested in redoing their windows and doors.
Our home is an old house and is of course not level and square due to shifting over the years. Jose managed to make everything square when he installed the windows and did so on 2 of the hottest days of the summer. He was very detailed, unlike previous companies we had hired. Very impressive work! Highly recommended "
Reece from downtown Toronto Sep 05, 2007
"From the beginning, sales person was on time, friendly and helpful. Dealing with the office staff and the owner was a pleasure. Most of all the installation was excellent. Jose the installer took pride in his work, amazing finish. He was very honest with regards to completion time line. I've seen other work that they have completed, nothing bad to say about this company and their staff, keep up the great work."
Ken & Laurie in Bloor West Village Aug 27, 2007
Very happy with our new door from Home Decor!
"We heard of Home Decor through our neighbours who were very happy with the service and door they had received. Our new door has added light to the foyer and drawn loads of compliments. Pat, our rep, was very knowledgeable and helpful in making our selection."
Thanks, Ken & Laurie.
Jen M. and Dave W. in south Riverdale Jul 30, 2007
Our beautiful new custom front door
"You guys made our new door experience so amazing by providing top drawer customer service and the best quality door money can buy!
We contemplated the purchase for 2 years, our existing door was about 100 years old, so it was a tough decision to make to replace the antique. We looked around at what others had to offer and came to the decision that your product was the best on the market.
We were extremely pleased with the installation team's professionalism and attention to detail. Our installation was their last job for the day, it was hot, humid and sunny that June day and they tackled it as it was their first. Thanks for that guys!
Everyone who sees the door comments with 'wow! great door'. We love it. Thanks again to Tony and his crew for being so great, and we look forward to our next experience with Home Decor Windows and Doors! "
Barbara from North Toronto Apr 19, 2007
An amazing window-buying experience
"After 2 sets of horrible windows in the past, I shopped hard for some good windows. Tony and his product seemed too good to be true, but Tony won my trust and business. He was totally professional and efficient, followed up all the way and was a delight to work with.
The installation was exactly on time and the site was cleaned up. The windows seem excellent (I even had a contractor friend check them out, with Tony's complete cooperation). Only time will tell how well the windows stand up, but so far the experience has been like none other I have had."
Chris from Hillcrest Apr 17, 2007
"I have to say Tony is a true professional whose honesty and personality made him the logical choice. His prices are reasonable, his quality excellent and his installation team was on time, did a good job and finished on time (and they cleaned up).
I highly recommend you go with this company if you're looking for good doors and/or windows. You will not be disappointed."
Paul from Toronto Apr 12, 2007
"Had Home Decor install 8 double-hung windows plus a new door (with ODL doorlight) recently. The price we received (vs. three other vendors from whom I got quotes) was terrific - about $1,000 less in total.
Delivery was as they promised (7-8 weeks) and installation was the best experience I've had among my (unfortunately many) experiences with contractors of late. One day and done - as promised. Will definitely use them again when we need some other windows in the house replaced next year."
Sandra Jan 21, 2007
"After considering many window manufacturers, I decided on the Hometech product, for its energy ratings and aesthetics. I learned of Home Decor Windows & Doors at the Home Show. The sales representative was extremely helpful, attentive, and patient in reviewing options with me.
I went with a complete tear-out of the existing windows. The installation went smoothly, and the results are beautiful, from both the inside and outside view."
Heritage Estates Dec 18, 2006
4000 thank you's
"Received more than competitive pricing for our replacement windows & doors. Timely & professional service from introduction/quote to completion of the job, with a quality product to boot. Tony followed up with us within hours of the installation to ensure our satisfaction. We saved over $4000 from other manufacturers of similar caliber."
Thank you Home decor.
M & L Richmond Hill ON.
August 13th, 2003
Utmost satisfaction and enthusiasm!
"Dear Tony, I had to write to Home Decor to express my utmost satisfaction and enthusiasm for the work done to my house yesterday.
Seven weeks ago I was ready to sign a contract with another window installation company when my friend had recommended 'Tony' whom he had met at the home show. Although I was hesitant to call because I was only a signature shy of committing to someone else, I did call for an estimate. Not only was I accommodated within two days for a quote on all the windows for my house, but I was given sound advice, and most importantly the quote was almost $1,000 less than the "very best" price that any other company came down to. There was no 'back and forth' haggling but rather the best price up front. I signed the dotted line on the spot.
August 12th 2003 I was called at the last minute due to a cancellation that Home Decor had. I could not have them come last minute due to my husband working crazy hours, and as well, I have recently returned to work and looking after my five month old. Arnold, one of two installers called to convince me that it would be okay if they came. They would move anything out of the way that had to be moved and there would be no mess. At 7:50 am Arnold and co-worker were there promptly and I was able to get to the babysitter and leave two strangers in my house for the day. By 5: 00 I returned to the job completed to perfection, all my furniture in place and intact, my tree trimmed to get to the windows and branches piled neatly, and best of all envious neighbours.
Being in the media world I am in contact with people day in and day out, and would highly recommend Home Decor for any work they had to offer.
Thank you for all your accommodations and fine work. Please extend my appreciation to Arnold and his partner for their nice mannerisms and attention to detail."
Most sincerely, Martha M.
July 8, 2003
The quality and craftsmanship is excellent!
I would like you to know how pleased I am with my new windows. The quality and craftsmanship is excellent! I have had many good comments from friends, and neighbours about how good they look and how they have enhanced the exterior of my house.
Jose and his crew deserve special mention. Their attention to detail, neat workmanship, politeness, and confidence was especially appreciated. I know they had some difficulty installing the garden window in the kitchen. Jose assured me that all was well and that he would get it installed. I was very pleased with how he finished off and framed the interior. All in all a job well done considering the heat they had to work through on the first day they were here.
I would not hesitate to recommend your company to my relatives and friends. Thanks again!"
It is very difficult these days to find a company that truly offers customer service. Yours does.
Pursuant to our telephone conversation today, I would just like to thank you and your team for a very enjoyable shopping experience.
We are extremely pleased with our purchase of steel and storm doors. They are an excellent product, and have enhanced the look of our home, as well as giving me better peace of mind about our security.
What strikes me the most about our dealings with your company however, is the quality of your staff. Tom Cook made himself available to us whenever we needed him (which wasn't easy, as my wife and I both work shifts). He was patient, professional and thorough which seems to be a theme here!
I would also like to thank you for the follow up at our house and the phone call when you were en route. Also the installers Reuben and David. They were consummate professionals who inspired confidence as they worked. It was obvious they had expertise in the field, and were at all times courteous and friendly. I was very impressed with their work, and the fact that when they were finished, they left my home spotless inside and out.
It is very difficult these days to find a company that truly offers customer service. Yours does. I will not hesitate to call on you when we are ready for more new products, and I will recommend the company to family and friends. Also, If required please feel free to use us a reference."
Your personal attention to our specific needs was more than we could have asked for.
Jeff R. & Denis A
When we attended the home show this past spring, little did we know that we would have the house re-windowed. Our intention was to have the sliding patio door replaced. We shopped around at the various window contractors and manufacturers.
When we discussed our situation with you at the show, we found your service, personal attention, and advise second to none. More amazing was the fact that of all the window companies we asked quotes for, you were the only window contractor that returned with the information and as you know, the rest is history.
Your follow-up and hence the installation of the patio door was the beginning of a nice business-consumer relationship.
We decided thereafter to replace all the windows in the house. Once again we found Home Decor's product, price and quality extremely competitive. Your personal attention to our specific needs was more than we could have asked for. Your installation crew was excellent. Ruben and the crew arrived on time, completed the work in a timely and professional manner. When the work was completed, we would have never known that an installation crew was in the house. They all removed their shoes when they entered the house without even being asked to (a first!), removed the old windows, installed the new ones and completed the job in a tidy and timely manner.
We were extremely impressed and have passed on our praise of Home Decor to our neighbors and friends. One is very quick to criticize in today's business world, but when a job is well done it is more often than not overlooked.
Thank you to you, Ruben and the installation crew for a job well done."
What a pleasure it was doing business with all involved...
"Dear Mr. De Bartolo,
Just a short note to show our appreciation of the work done on replacing our windows. Now that the finishing touches have been completed we see a vast improvement, and have had favorable comments so far.
However, I did not intend to write this letter merely to say how pleased we are with the windows but also to say what a pleasure it was doing business with all involved namely yourself, Tony and of course Steve and his team of workers. Steve was pleasant, polite and apparently very good at his job (as were the other two men.) They really do work very quickly!
Thank you and have a wonderful Christmas and New Year."
Ian & Sheena M.
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